Access your file online

You wish to track the progress of your application or send new documents

Enter your personal details

(*Mandatory fields)

IMPORTANT: You must enter the same information as you did when you submitted your application

I am*

Choix obligatoire

Surname*

Mandatory

First name*

Mandatory

Email*

Mandatory

Email used for all electronic correspondence

The case number

(*Mandatory)

The case number is on the acknowledgement of receipt sent by the Defender of Rights

The case number*

Format error for the case number

The tracking number

(*Mandatory)

The tracking number (for complaints sent after 24 January 2022) is also on the acknowledgement of receipt sent by the Defender of Rights (example : 6A404A892305)

The tracking number*

Format error for the tracking number

If you have any problems or doubts, you can call our call centre on 09 69 39 00 00