Access your online file

You wish to track the progress of your application or send new documents

Enter your personal details

IMPORTANT: You must enter the same information as you did when you submitted your application

I am(Mandatory)

Mandatory selection

Your surname(Mandatory)

Mandatory

Your first name(Mandatory)

Mandatory

Email(Mandatory)

Mandatory

Email used for all electronic correspondence

The case number

The case number is on the acknowledgement of receipt sent by the Defender of Rights

The case number(Mandatory)

Example : 14-W-009852 or 15-201175

Format error for the case number

The tracking number

The tracking number (for complaints sent after 24 January 2022) is also on the acknowledgement of receipt sent by the Defender of Rights (example : 6A404A892305)

The tracking number(Mandatory)

Example : 6A404A892305

Format error for the tracking number

If you have any problems or doubts, you can call our call centre on 09 69 39 00 00